We are looking for an experienced Senior VoIP Engineer to join our team and take a leading role in designing, operating, and optimizing carrier-grade telephony infrastructure.
This position offers the opportunity to work on next-generation VoIP architecture, drive innovation, and ensure world-class reliability and call quality for millions of users.
Responsibilities:
Review and optimize network design and configurations, providing recommendations to enhance functionality, reliability, and performance.
Participate withEngineering teams to define and implement next-generation VoIP architecture and scaling strategies.
Design, deploy, and manage high-availability (HA) carrier configurations in collaboration with carriers and internal VoIP components.
Forecast capacity needs, perform failover modeling, and contribute to scaling initiatives.
Diagnose and resolve complex service issues related to VoIP telephony platforms and applications.
Proactively monitor and ensure call quality, reliability, and service continuity across the telephony infrastructure.
Plan and implement network and infrastructure changes following best practices and change management processes.
Develop and maintain operational documentation, runbooks, and procedures.
Lead device deployments, software upgrades, and patch management for VoIP systems.
Collaborate with cross-functional teams to address and resolve persistent issues
Participate in a rotating on-call support schedule.
Qualifications:
5+ years of technical operations experience in carrier-grade or service provider networks.
Deep understanding of Session Border Controllers (SBCs) – ideally Sonus/Ribbon, though knowledge of other vendors is highly valued.
Strong Linux/Unix Server expertise and experience with related subsystems.
Proficiency in scripting for automation and troubleshooting.
Advanced knowledge of SIP, RTP, RTCP and related VoIP protocols.
Hands-on experience capturing and analyzing SIP and RTP traces to troubleshoot and resolve issues.
Strong understanding of MOS, jitter, delay, packet loss, and their impact on call quality.
Excellent problem-solving skills with the ability to handle complex technical challenges.
Clear and professional verbal and written communication skills.
We offer:
Well-coordinated professional team
Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth
Additional Health and Life Insurance Package
Employee Assistance Program
25 vacation days
ReBenefit Platform Account.
This role requires office work format.
