Bulgaria
JettyCloud looks for IT professionals on behalf of RingCentral to join its team in Sofia.
RingCentral Bulgaria is a new European branch of an American company RingCentral.
JettyCloud is a software R&D center that works for RingCentral.
Due to our long-term partnership we help the company to find talented engineers who will work on #1 cloud communications solution.
The Service Engineering teams are responsible for break fix, quality and reliability forcore audio/video services.
The Service Engineer is a one hands on role that will work closely with our Support Teams on the one hand to take care of escalations, maintain the Knowledge Base, and with our Engineering Teams on the other hand by giving them triaged, documented and troubleshooted issues to fix.
The successful candidate will have a passion for customer success, plus some experience on real time communication.
You will:
Design solution for production issues
Fix production account configuration issues
Proactively react to Web-related production incidents
Develop internal tools and frameworks to maintain and support production system sustainability
File JIRA tasks for production issues
Phone shifts in Service Engineering
Collaborate with OPS and Development departments
Expectations:
3+ years of experience in Commercial Software Development in Java (J2SE, Java Web applications, J2EE) on Java developer (preffered) or QA automation engineer position
In-depth knowledge of Java based Web services
Ability to read and interpret technical documents and procedure manuals
Ability to learn complex, distributed systems quickly and thoroughly
Good interpersonal skills, verbal communication skills
Personal responsibility, learning, independence
Nice-To-Have:
JavaScript programming experience
Experience with application servers (JBOSS, Jetty)
SQL language understanding
Understanding TCP/IP protocol stack
Linux OS experience
We offer
Well-coordinated professional team;
Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth;
Flexible working hours and opportunity for a hybrid work;
Job placement and payment of salary take place according to the labor code, as well as vacation and sick lists;
Medical Insurance, including Dental and Vision;
Life Insurance;
Business Travel Insurance;
Employee Assistance Program;
Vacation 25 days vacation;
Tickets compensation - $500 per family member (but not more than $2000);
Accommodation compensation - $2000 (if employee lives in apartments which are provided by RC) or $2500 (if rents accommodation by himself);
Meal vouchers.
