Site Reliability Engineer (Core backend team)

JettyCloud looks for IT professionals on behalf of RingCentral to join its team in Sofia.

RingCentral Bulgaria is a new European branch of an American company RingCentral. JettyCloud is a software R&D center that works for RingCentral. 

RingCentral builds a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service. We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible. 

As a Site Reliability Engineer, your prime responsibilities are related to a tight work with engineering's teams on product improvement in observability, reliability, and scalability. 

Key Responsibilities:

• Tight work with the engineering and architecture teams on identifying resilience gaps, and building & executing a roadmap for their resolution

• Onboarding of K8S microservices to the GitOPS-based CI/CD process and push microservices migration from semi-manual GitOPS releases to the fully-automated zero-downtime CI/CD process

• Implement SLI/SLO for K8S microservices and build the process to follow them. Identify observability gaps, and execute a roadmap for their mitigation

• React to production issues as an on-call engineer, participate in the RCA process, and write runbooks & automation to mitigate possible issues in the future

• Develop, test, execute & support disaster recovery plans for mission-critical services and sub-systems

• Capacity planning & cloud infra cost optimization

• Implement security & compliance requirements

Requirements:

•  3+ years of technical experience in the same or similar role supporting large-scale and high-load production systems

• Experience in the development and support of public cloud infrastructure

• Hands-on experience in running HA applications and development of the CI/CD process in Kubernetes

• Proven programming skills in Python, Go or similar

• Good knowledge of Linux environment, TCP/IP, network routing, DNS

• Familiar with SRE principles, DevOps practices, and modern cloud-native landscape

• Accuracy, attention to details, ability to follow processes

• Good communication skills with English level intermediate or above

Pluses:

• Experience working with contact centers, VoIP solutions;

• Ability to read and troubleshoot Java code if needed;

• Experience in SQL/NoSQL DB's or attitude to develop skills in this field. 

Conditions:

• Well-coordinated professional team

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth

• Additional Health and Life Insurance Package

• Employee Assistance Program

• 25 vacation days

• ReBenefit Platform Account with 400BGN value monthly