Senior fullstack QA engineer (Contact Center)

JettyCloud looks for IT professionals on behalf of RingCentral to join its team in Sofia.

RingCentral Bulgaria is a new European branch of an American company RingCentral. JettyCloud is a software R&D center that works for RingCentral. Due to our long-term partnership we help the company to find talented engineers who will work on #1 cloud communications solution.

RingCentral's cloud-based communications platform connects more than 2 million users across the world.

RingCentral Engage Digital facilitates the digital transformation of companies by helping them expand and steer their omni-digital customer relations.

We provide a platform that assembles all the customer interactions in one place (via messaging, social media, live-chat, mobile, email) and re-distributes them automatically according to availability, customer profiles, or type of requests to be able to handle them more efficiently. This gives companies a full history and precise account of each interaction to analyze and better manage their activity while increasing customer satisfaction.

RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 65 countries in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).

Key figures

• 14.5 million messages treated each month;

• 1 million problems solved per month;

• 80+ employees;

• 100+ customers;

• Operating in 65 countries.

Responsibilities

Working as an embedded QA engineer, you will perform a full cycle of feature testing - starting from requirements, going to test automation through manual testing and release, and further autotests maintenance. This assumes following duties:

• Close cooperation with stakeholders;

• Create, review and maintain test artifacts (test cases, test planes, guides, bug reports, etc.).

• Create automated tests for new features.

• Create and maintain CI/CD process for autotests.

• Execute existing autotests, analyze results, support regression test sessions from the automation perspective.

Requirements

• 3+ years of experience in Quality Assurance;

• Good knowledge of testing theory and best practices, proficiency in test design;

• Experience in test automation (both UI and Backend);

• Experience working in Agile environment;

• Knowledge of DevOps procedures and tools, experience in using Grafana, Kibana and Jenkins;

• Good communication skills (verbal and written), good English (at least Intermediate).

Nice to have

• Knowledge of Java;

• Knowledge of Ruby;

• We are happy to teach you both of the above points if you don’t have it already.

We offer

• Well-coordinated professional team;

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth;

• Additional Health and Life Insurance Package;

• Employee Assistance Program;

• 25 vacation days;

• ReBenefit Platform Account with 400BGN value monthly.