Scrum Master / Agile Coach




Scrum Master / Agile Coach

JettyCloud looks for IT professionals on behalf of RingCentral to join its team in Sofia.

At RingCentral, we’re looking for an experienced coach to help transition our existing work practices to a full embrace of agile methodology, from the top down. The agile coach will mentor and guide our employees in how to figure out the best solutions for their specific departmental challenges. This person will analyze our organization’s existing infrastructure and implement improvements to help streamline processes and create efficiencies. Ultimately, the agile coach will play a key role in long-term strategy across the business, helping our teams deliver better products in a faster, more efficient manner.

Objectives of this role

  • Collaborate with project teams to analyze current systems and processes. Design and implement strategy for adopting agile best practices to improve execution velocity.

  • Hands on guiding development teams in how to stay on track by applying best and practical agile techniques, fine-tuning and iterate approach to ensure that overall strategy is met.

  • Develop a program includes leading agile workshops for developer teams including key functional cross functional stakeholders (engineering managers and operational leads).

  • Actively promote a culture of continuous improvement, setting goals and milestones and assigning responsibility include resource allocation tracking.

  • Drive cultural change by championing an agile mindset, and ensure the organization is adhering to industry best practices.


  • Facilitate learning and development among employees through individual and team coaching.

  • Coach senior managers in agile practices to ensure adoption of best practices from the top down.

  • Lead the communication of agile principles, scrum practices, and overall operating model across the organization.

  • Champion the use of metrics and other objective measures across teams.

  • Undertake daily follow-ups with individual team members to ensure projects are on track and goals are being met.

  • Maintain objectivity regarding issues and how to troubleshoot them by applying agile principles.

  • Hold stand-up meetings with cross-functional teams to review project status.

  • Support teams in determining resource allocations to maintain agile practices and ensure smooth project delivery.

Required skills and qualifications

  • Five or more years of experience as hands on agile coach.

  • Strong experience in applying scrum, kanban, and scaled agile framework (SAFe).

  • Must possess hands on experience in guiding teams to adopt agile or Kanban metrics for reporting and planning exercises.

  • Strong track record of implementing agile techniques in different work cultures and environments.

  • Experience in running agile projects of varying size and complexity.

  • Strong experience in leading, educating, and coaching scrum masters.

  • Excellent written and verbal communication skills.

  • Must have strong experience using Jira in agile/ kanban environments.

  • Languages spoken & written: english (strong), bulgarian and russian (both optional, not required).

Preferred skills and qualifications

  • Certification as agile coach or scrum master.

  • Experience in coaching at large organizations or Fortune 500 companies.

  • Educational background in computer science.

What we offer:  

  • Well-coordinated professional team.

  • Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

  • Additional Health and Life Insurance Package.

  • Employee Assistance Program.

  • 25 vacation days.

  • ReBenefit Platform Account with 400BGN value monthly.

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